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TTL Technical Support supports you fast and competently in all technical queries with numerous tailor-made offers – from basic support right up to individual support contracts. Even discontinued products or products that can no longer be supplied are fully supported so that the value of an investment remains long term. We offer technical Support to our numerous customers on delivered products and systems irrespective of their source.Customer’s benefit
• High planning security and optimized engineering effort.
• Maximum realization security and fast commissioning.
• Increase of machine and plant availability.
Project start-up and implementation
Our Engineering Support specialists help you right from the start. During the project start-up phase we draw up a detailed structure or architecture for your automation project.
We also prepare for you an implementation profile or assist you in preparing one. Depending on the type of automation project, the implementation profile normally includes the following elements:
• Configuration and representation of the component interconnections
• Detailed description of the functional units, interfaces, data flows and processes
• Definition of graphical user interfaces in keeping with your style guide
• Documentation and version management
• Training concepts for project engineers and operating personnel
Our experienced specialists can therefore ensure that professional preparations are made for implementing the chosen solution and pay special attention to project-specific criteria such as material, engineering and maintenance costs or machine and plant performance.
Integrated Engineering Support
However, our “Engineering Support” service includes much more. Depending on your requirements, we help you during the configuration of your overall automation software solution – for added security during the implementation of new concepts and the deployment of new products. To this end we offer you the following services:
• Preparation of prototypes for concept verification purposes
• Support during the configuration stage
• Assistance with acceptance tests
• Training of project engineers and operating personnel
Engineering Support – your advantages at a glance:
Our spare part delivery service is unequaled. Reliable logistics processes ensure that replacement components reach their destination as fast as possible.
Sizable Industry Automation and Drive spare part services are available locally and provide smooth and fast supply of spare parts – and thus optimal plant availability.
Tepcom offers stocking of your essential spare spares under special arrangement’
Furthermore, our logistic experts take care of procurement, transport, custom clearance, storage and order management.
• Spare parts with original manufacturer quality.
• Spare parts packages and services for optimal spare parts stock.
• Fastest possible handling.
Availability, delivery times and the replacement of defective components as part of the basic spare parts service.
Contact us today for your old machines, Plants and systems spare parts.
Genuine Spare Parts:
• Simatic S5 – 100, 115 and 135 spare parts
• Simatic S7 – 300 and 400 spare parts
• HMIs Micro panels, PC panels and Comfort series
• Micromaster 420, 430, 440
Industry Automation and VSD Spare Parts stocked locally